Video
There are many reasons you may not be able to access the video - the most common one being bandwidth/internet speed challenges. If you’re having technical difficulties watching the video, check to make sure your computer is properly updated, and your internet connection is running smoothly.
Click on the Gear icon on the lower right-hand side of the screen and select a lower quality.
You can also try to restart your computer. Try a different browser or device, the videos will play on tablets and phones as well as on computers. You can also try closing other programs on your computer that may be taking up space and slowing down speeds.
If you’re still unable to play the videos, try using the audio only version of the talks (located on the same page as the videos). We have included these with the summit to ensure you won’t miss the important content!
Audio
If you can see the video, but the audio doesn't come through, check the following:
1 - The volume is turned up
2 - Your computer or device is not muted
3 - On a PC there are multiple volume controls
4 - Do you have something plugged into the headphone port?
Lastly, each video has its own, hidden sound control. On a computer, start the video and then place your cursor over the video. Then move it to the left of the time display and the volume control pops up. This controls the sound volume for that particular video in that particular browser. On mobile devices volume control may work differently; try it out. The volume is always set to full, but it is possible that you accidentally lowered it.