healing of food Summit FAQs
Thank you for being part of the Healing Power of Food Summit! Dr. Murray’s team is committed to answering all your questions about the Summit. Below are some of the most common questions we receive. We hope our answers will solve your questions so you can get back to listening to the Summit interviews right away.
If you still have questions, you can email us at email@example.com
Can I listen to ALL of the talks for free during the Summit?
Yes. Each day of the summit, you will receive a link via email that gives you access to the highlighted talks of the day (there will be 3 or 4 talks depending on the day). You will have access to those talks for 24 hours. The following day at 10:00 am New York time (ET) there will be another 3-4 talks released and you will have access to THOSE talks for 24 hours…this will continue for all 9 days of the summit. It is very important that you receive those emails - and one of the best ways is to include firstname.lastname@example.org in your email address book.
You can find out what time 11am EST is in your location with this Time Zone Converter: http://www.thetimezoneconverter.com
I haven’t been getting the daily email.
During October 13 - 21, we are sending you daily emails with the talks of the day. About 2% of these emails end up in spam boxes or promotions folders. If you aren’t receiving these emails, be sure to check your spam folder or promotion folder and drag that email into your inbox.
If you still cannot find the emails, no worries – you can access the current day’s talks with this link: https://healingpoweroffoodsummit.com/broadcast-day
When does the Summit start?
The Summit begins on Saturday, October 13th and goes through Sunday, October 21st.
How will I get access to the FREE talks?
Everyday during the summit you will get an email with a link for the talks featured that day. You will have access to those talks for 24 hours. The daily content is changed at 10:00 AM New York time (ET). If you want to listen to content after that change, you can do so through the All Access Package, which gives you full access to all talks and gifts.
You can find out what time 10am ET is in your location with this Time Zone Converter: http://www.thetimezoneconverter.com
I have yet to receive a confirmation email for the event. Am I signed up?
Immediately after you signed up for the summit, I sent you two emails from "Dr. Michael Murray". If you have not received this, please check your spam folder just in case the email was mistakenly placed there.
How do I access Dr. Murray’s Free Gifts for registering for the Summit? These include his video about common diets and which one works best, a free chapter from Dr. Murray's new book - The Magic of Food, and a coupon for Digest Gold digestive enzymes from Enzymedica.
They are in your confirmation email Healing Power of Food Summit: Welcome Pack & Important Instructions. If you did not get it, please check your spam folder just in case the email was mistakenly placed there.
Where can I find the Speaker Schedule?
You can access the speaker schedule here. In addition, you will receive daily emails during the summit that will provide you with the speaker schedule and a link to access the talk for each summit day.
What if I can’t access the video or hear the audio?
There are many reasons you may not be able to access the video - the most common one being bandwidth/internet speed challenges. If you’re having technical difficulties watching the video, check to make sure your computer is properly updated, and your internet connection is running smoothly.
Click on the Gear icon on the lower right-hand side of the screen and select a lower quality.
You can also try to restart your computer. Try a different browser or device, the videos will play on tablets and phones as well as on computers. You can also try closing other programs on your computer that may be taking up space and slowing down speeds.
If you’re still unable to play the videos, try using the audio only version of the talks (located on the same page as the videos). We have included these with the summit to ensure you won’t miss the important content!
If you can see the video, but the audio doesn't come through, check the following:
1 - The volume is turned up
2 - Your computer or device is not muted
3 - On a PC there are multiple volume controls
4 - Do you have something plugged into the headphone port?
Lastly, each video has its own, hidden sound control. On a computer, start the video and then place your cursor over the video. Then move it to the left of the time display and the volume control pops up. This controls the sound volume for that particular video in that particular browser. On mobile devices volume control may work differently; try it out. The volume is always set to full, but it is possible that you accidentally lowered it.
Can I access the videos and/or audios on my mobile device or iPad?
You should be able to access the videos and audios on any mobile device and iPad.
I’m having problems purchasing the All Access Package.
If you have problems finalizing your All Access Package purchase, we recommend that you use the PayPal system. Simply fill out the upper part of the purchase form and instead of putting in the credit card data, click the Pay with PayPal box at the bottom. You will then be redirected to a PayPal page, where you can enter your credit card details. At the top of that page you can select your country, and the form fields will change accordingly.
(International buyers: In the purchase form the State field has a "my state is not listed" option at the bottom and in the ZIP code field enter your postal code or 11111 if you don't have such)
If you still need assistance, please email us at email@example.com
What’s included in the All Access Package?
The All Access Package includes immediate access to all speaker bonus gifts. During the summit, access to the speaker talks (video and audio versions) is added day by day, which is over 20 hours of content with full transcripts. You can purchase the All Access package now and you will be able to download the speaker bonus gifts right away. You will have online access to the All Access package forever.
I purchased the All Access Package, and have not received my username and password. How can I access the recordings?
We have sent your unique username and password in an email with the subject "[IMPORTANT ACCESS DETAILS]: Digestive Health Summit All Access Package". Please search for it in your email system.
If you know your password, click here to login.
You can also enter by setting your own password. Enter your email on this page and then watch out for an email titled "Reset password instructions" which will be sent within 3 minutes. Enter a password of your choice (8 char minimum) and you are logged in.
Please Note: If you have bought a program from Dr. Murray previously (such as the Digestive Health Summit), your username and password from that program will now give you access to this All Access Package.
Is the All Access Package Digital?
Yes, the All Access Package is 100% digital and downloadable, and nothing is shipped. Once you purchase it, you’ll be able to login to your membership site with your Username and Password on any computer or digital device with internet access. You can listen online, or you can download the package onto your computer and then onto a DVD or a thumb drive.
How long can I access the talks if I purchase the All Access Package?
You will have access to download all of the videos, audios, transcripts and speaker bonus gifts forever.
What are the different price point options for the All Access Package?
The All Access package is currently discounted to $97. You can access this price until the Summit starts on October 13th. After October 13th, the price goes up to the regular retail price of $197.
Why do you charge for the All Access Package?
We make all of the Healing Power of Food Summit’s initial broadcasts and replays available for free and that enables us to reach tens of thousands of people.
We also offer the All Access Packages for a fee, and this enables us provide some added value to those who want it while also covering operating costs, and hopefully generating enough funding to make promotion appealing to our affiliates and to support future projects.
Do I have to upgrade in order to access the speaker bonus gifts?
You will have access to download speaker gifts for free on the day each speaker is scheduled.
In order to download the free speaker gifts at your convenience (or to download gifts you were not able to download on the day they were available for free), you must purchase the All Access package.
After you purchase the All Access package you will have access to download the gifts forever.
How long can I access the gifts if I purchase the All Access Package?
If you purchase the All Access Package, you will have access to download the gifts forever.
What is the refund policy for the All Access Package?
We offer a full refund for All Access Package customers within 60 days from the date of purchase. We want you to be completely satisfied with your experience. If for any reason the upgrade package doesn’t meet your expectations, please email us at firstname.lastname@example.org. Please put “Refund” in the subject and give us the email address you used with your purchase, and we will gladly and promptly issue you a full refund. If you are comfortable telling us why you are requesting a refund, we appreciate the feedback. Thank you!
I have a different question…
Please make sure that your question is not answerable by one of the points above. Then, send an email to email@example.com. We’ll answer as soon as humanly possible.
Sorry, but we don’t provide phone support. This is, because we can be much clearer and verbose in an email and serve you better.